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Shipping

Shipping:

Shipping is free on all orders to customers within Australia. We don't want to mess around with fine print and extra charges, we like things to be simple and easy. Unfortunately, we are unable to ship internationally at this time.

Your purchase will be delivered free of charge to an accessible place at your delivery address. If you would like additional services such as site positioning, installation and/or assembly, please email us at support@bespokebackyards.com.au for a quote. There may be instances where we can make products available for local pickup either direct from the warehouse or a third party facility. If you would like to enquire about this, please email us at support@bespokebackyards.com.au or call us on 1300 845 760 to discuss.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorisation and reach out to you via phone call or email to see if alternate arrangements can be made. If your item(s) are available for immediate shipment, we will process the charges and get to work preparing your order for shipment. Orders placed after 2pm AEST will be processed the following business day.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at support@bespokebackyards.com.au. The transit time once your order leaves the warehouse is 2-7 days depending on your location, unless otherwise stated.

Order Tracking:

If your order has not arrived in the expected time frame, please contact us at support@bespokebackyards.com.au so that we can assist with order tracking.

Courier Service:

We use a number of carriers like Australia Post, Couriers Please, Allied Express, TNT, Aramex and more to ensure your order gets to you on time and in perfect condition.

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that any electrical items require a 240V electrical system to function correctly. Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

Unfortunately, we are not accepting orders from outside Australia at this time.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged, please send photos to support@bespokebackyards.com.au, then visit our Returns page and lodge your return claim online.

Missing Order:

If you believe that your order is missing, please contact us immediately at support@bespokebackyards.com.au so that we can investigate.